Customer Support

14 Day Money Back Guarantee

The CareAlert Smart Dialler being a high quality, New Zealand Standards Approved product; allows us to be very confident that you will be pleased with its performance.
If you feel however that it does not meet your requirements, we will electronically refund the full price you paid for the product (not including Postage & or Handling fees), via pay pal.
This offer is based upon the four following conditions being complied with:

1. The refund will only be processed once we receive the product; complete in its original box; unmarked and with the original invoice.

2. The product must be securely packaged and returned to:

PO Box 100
Surrey Downs
South Australia 5126

3. A note explaining the reason for returning the product.

4. The product must be received by us within 21 days of the date shown on the invoice.
Please Note: All refunds are done via PayPal. All postage and/or handling fees are non-refundable.
This refund in no way overrides the consumers' rights with faulty goods for exchange. See Warranty details on our website.